Help Desk Agent I
Company: VirtualVocations
Location: Murfreesboro
Posted on: April 6, 2025
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Job Description:
A company is looking for a Help Desk Agent I to provide
technical support for the Virginia Information Technology Agency
(VITA) Program.
Key Responsibilities
Resolve technical problems and answer queries via telephone, chat,
email, and ticket submissions
Diagnose, identify, isolate, and analyze problems using historical
database records
Maintain and update records and tracking databases while alerting
management to recurring issues
Required Qualifications
US Citizen able to pass background checks
AA Degree in a related discipline or High School equivalent with up
to two years of related experience
Minimum 6 months of experience in computer hardware/software
support
Experience with help desk software and troubleshooting
hardware/software issues
Preferred technical certifications such as Security+, Net+, MCP,
MCSE, or CompTIA certifications
Keywords: VirtualVocations, Murfreesboro , Help Desk Agent I, Sales , Murfreesboro, Tennessee
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