Bilingual Customer Service Representative (IngramSpark) - $19/HR
Company: Ingram Content Group
Location: La Vergne
Posted on: October 23, 2024
Job Description:
Company DescriptionJob Description is hiring for a Bilingual
Customer Service Representative to contribute to our IngramSpark
team in LaVergne, TN, just outside Nashville. In this role, you
will coordinate publisher relationships to increase sales and to
provide accurate and timely accession of titles received from the
publishers. You will be expected to make sound decisions on the
account base as the situation warrants.Do you have experience
working with publishers? Have a passion for helping publishers be
successful?At Ingram, our publisher-facing business offers more
than just traditional wholesale services. It offers fully
integrated and relevant solutions for client publishers. Comprised
of book printing, digital book, distribution, publishing sales, and
marketing services, this part of Ingram's business helps publishers
discover more ways to sell content in markets across the globe.
Based in the Nashville area, New York, Berkeley, and other
locations, our teams are collaborative, innovative, dynamic, and
passionate about the business.The world is reading, and it is our
goal to connect as many people to the content they want in the
simplest ways. If you share that passion, enjoy working in a
fast-paced environment, and want to contribute to a strategic part
of the business that is evolving and expanding, we can't wait to
meet you!Required Qualifications:
- High school diploma or GED
- 1 year of customer/client services experiencePreferred Skills:
- Fluency in speaking Spanish
- Experience working with authors and independent publishers
- Experience working in complex environments with the ability to
think critically
- De-escalation experience
- Social media experienceKey Responsibilities:
- Manages customer relationship interfacing with Pre-Media,
Sales, Accounting, Shipping, and Production to communicate and
resolve customer satisfaction issues.
- Coordinates receipt and internal processing of title materials
from customers to Pre-Media and acts as liaison to communicate
issues between LSI and publishers.
- Accurately tracks the progress of titles and provides status
information to customer and/or management in a timely manner or as
needed.
- Increases sales volume via clarification of special offerings
to existing clients.QualificationsAdditional
InformationPerks/Benefits:
- A highly competitive compensation package with generous
benefits beginning first day of employment for Medical/Prescription
Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal
days
- 401K match, Life and AD&D, Employee Assistance programs,
Group Legal, & more
- Wellness program with access toonsite gym and basketball court
for associates
- Avid reader?
- Free card registration at the Nashville Public Library
- Encouraged continued education with our tuition reimbursement
program
- Financial and in-kind opportunities to engage with non-profits
in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits
throughout the year
- Take breaks or brainstorm in our game room with ping pong &
foosball
- Casual Dress CodeThe world is reading,and Ingram Content Group
("Ingram") connects people with content in all forms. Providing
comprehensive services for publishers, retailers, libraries and
educators, Ingram makes these services seamless and accessible
through technology, innovation and creativity. With an expansive
global network of offices and facilities, Ingram's services include
digital and physical book distribution, print-on-demand, and
digital learning. Ingram Content Group is a part of Ingram
Industries Inc. and includes Ingram Book Group LLC, Ingram
Publisher Services LLC, Lightning Source LLC, Ingram Library
Services LLC, Tennessee Book Company LLC, Ingram Content Group UK
Ltd. and Ingram Content Group Australia Pty Ltd.Ingram Content
Group LLC is an affirmative action/equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
work related mental or physical disability, veteran status, sexual
orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
Keywords: Ingram Content Group, Murfreesboro , Bilingual Customer Service Representative (IngramSpark) - $19/HR, Sales , La Vergne, Tennessee
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